Victim Services Branch staff and specially trained volunteers provide practical assistance, emotional support and referrals for additional community resources.

If you or a family member is a victim of crime and/or trauma and you need someone to talk to, please call our 24 hr line at 905-546-4904.  We are here to assist you with emotional support, information and community resources.

  • Services: 24/7 Crisis Intervention
  • Short-Term Crisis Counselling
  • Victim Quick Response Program/Victimes d'un Violent Crime
  • Education and Awareness Promotion of Victimology Issues
  • Trauma Bear Program
  • Advocacy
  • Assistance with Completing Compensation forms

We reach out to victims of crime and trauma with 24-hour crisis intervention. Individuals, families, businesses and organizations receive critical crisis intervention as well as support, information and referrals necessary to assist victims in dealing with the trauma of the incident. We know that the earlier the intervention is activated for a victim, the faster a person will regain control over their life once an incident has occurred.

Crisis counselling is provided by Victim Services Branch staff in the office, at a client’s residence or other locations as necessary. Information about community services, resources and referrals are provided that empowers people to make informed choices.

The Victim Services Branch is a VQRP service delivery organization. The Ministry of the Attorney General’s Victim Quick Response Program (VQRP) provides quick assistance to victims of homicide, attempted murder, serious physical assault, domestic violence, sexual assault and hate crime in the immediate aftermath of a crime.

The program provides eligible victims with financial assistance for funeral expenses, emergency expenses, crime scene cleanup and short-term, early intervention counselling.

Click here for more information on the VQRP.

Victim Services provides professional development training to Hamilton Police Service Officers on victims’ issues and the services of the Victim Services Branch. Victim Services offers community training when requested on victimology related topics.

The Victim Services Branch administers the Trauma Bear Program by ensuring all Hamilton Police Service vehicles contain Trauma Bears. Police Officers give Trauma Bears to children at scenes to provide some comfort during the aftermath of crime and trauma.We would like to acknowledge Shaw Cable for thier generosity in supplying these bears.

For more information contact the Victim Services Branch at 905-546-4904.

Break & Enter 

Child Grief


Hope and Healing After Suicide

Sexual Assault

Information for victims of domestic violence 

Crime and Trauma

Motor Vehicle Collisions

Trans Community Reporting Guide